Appeals and Additional Feedback

Candidates who are dissatisfied with their grade from a TEG examination, or who have queries in relation to their grade, can avail of the following options: 

(a) Appeal 
(b) Additional Feedback 

Candidates must ensure that they submit their application by the deadline specified for their examination – usually 7-10 days after the release of grades.

Please see below for a definition of these mechanisms. 

(a) Appeal

An appeal is where a candidate formally requests the maker of a formal decision, or a person acting on their behalf, to review that decision, i.e. to reconsider the formal decision in light of concerns expressed by the appellant under one or more of the grounds of appeal below. This request must be made using the correct form, and the form and fee must be received by TEG by the deadline specified in the communication regarding grade release.

The grounds for appeal of an examination grade are as follows:

Evidence of substantive irregularity in the conduct of the examination;
Evidence of substantive bias by one or more of the examiners in arriving at a decision;
Clear and comprehensive evidence that the grade received is inaccurate.

Exclusions

Disappointment with an assessment result or a view that a higher mark should have been obtained does not constitute valid grounds for appeal.
Complaints about individuals or about the established procedures do not constitute grounds for an appeal.
A decision that has previously been reviewed or appealed cannot be appealed on the same grounds again.

Where an appeal application does not satisfy the grounds for appeal, the appellant is not eligible for a refund. Therefore, all candidates are advised to give careful consideration to the grounds above before making an appeal application.

If an application for appeal is granted, the relevant elements of the candidate’s effort will be remarked by a TEG examiner who was not involved in the first marking. In the case of PME applicants, TEG will make every effort to process appeal applications by relevant deadlines for PME applications.

The fee for an appeal is as follows:

Oral examination: €80

Oral examination and written examination: €150

In the event that an appeal results in an increase in a candidate’s grade, the candidate should contact TEG in order to arrange for a refund of this fee.

To download an Appeal application form, click here.

To make a payment for an Appeal, click here.

(b) Additional Feedback

Any candidate wishing to receive further formative feedback in relation to their performance in an examination can make a formal request for Additional Feedback. This request must be made using the correct form, and the form and fee must be received by TEG by the deadline specified in the communication regarding grade release.

 
Important: Additional Feedback is intended to be formative in nature and to aid the candidate’s development as a language learner. It is not part of and does not inform any part of the Appeal process.

Fee for Additional Feedback for the Oral examination: €80

Fee for Additional Feedback for the Oral examination and Written examination: €150

As part of Additional Feedback, a TEG examiner will review the relevant elements of the candidate’s effort in detail and compile a comprehensive report based on this. The report will include the following: strengths and positives; points for improvement; a catalogue of the most common and serious linguistic errors made by the candidate; advice on further study and a list of resources and recommendations to aid the candidate’s development. The candidate should receive a copy of this report within 5-6 weeks of making the application.

To download an Additional Feedback application form, click here.

To make a payment for Additional Feedback, click here.